Are you tired of answering phones and taking orders over the phone? Do you hate talking to customers? Would you rather spend your day chatting online instead?
If you answered yes to any of these questions, then becoming a chat operator might be just the job for you.
This article will show you the stuff you need to know to become a chat operator. This includes how to get started, where to work, how to make money, and even how to quit your current job.
You’ll learn how to set yourself apart as a top chat operator and how to build a thriving side hustle (or full-time job) around it.
What is a Chat Operator?
- Chat operators or chat support are online agents who help businesses connect with their customers through live chats. They’re usually hired by companies to handle customer support via live chat.
- They answer questions, resolve issues, and close sales. Chat operators typically work remotely, which means they can log in at any time during the day.
- Chat operators often use software called a chat bot. These programs allow them to automate tasks, such as answering common questions, resolving problems, and closing sales.
- Chatbots are becoming increasingly popular among small businesses. The reason: They save time and money. Instead of hiring a full-time employee to handle customer support, chat operators can take over these duties.
- Chat operators can also offer additional services, such as providing information about company policies, handling complaints, and offering tips and tricks.
How to Become a Chat Support Agent
Chat operators are the people who answer questions via live chat on websites. They’re usually found at the top right corner of a website. Chat operators are often hired by companies to help them sell more products online.
To become a chat operator, you need to learn some basic skills.
First, you must be able to type fast and accurately.
Second, you should be comfortable talking to strangers over the phone.
Third, you should be friendly and patient.
Finally, you should be able to have a decent internet connect and a laptop or computer.
If you meet these requirements, there are many ways to become a chat operator.
One option is to apply directly through a company. Check our list below for a comprehensive look for chat support agent jobs. Another option is to sign up with a freelance platform like Upwork.com. There are thousands of jobs available on Upwork.com, including virtual assistance, ESL teaching, content writing, data entry, and of course, chat operator jobs.
When applying for a job, you may be asked to submit a resume. This document contains information about your experience and qualifications. Make sure to include any relevant certifications or degrees you’ve earned. Also, list any professional organizations you belong to. These things show employers that you’re serious about your career.
Once you land a job, you’ll spend most of your day answering incoming texts and inquiries. To succeed, you’ll need to be organized and efficient. Before each message, ask yourself: What am I going to say? What do I want the customer to think? And how can I make sure their needs are addressed?
After every convo, take notes about what went well and what didn’t. Then review your notes before making future chat conversations. This helps you improve your performance and avoid repeating mistakes.
Finally, remember that being a chat operator isn’t just about selling. It’s also about building relationships with your clients. So keep smiling and treat everyone with respect.
Tips for Landing a Chat Support Agent Job
1) Be patient. There are thousands of freelancers out there competing for the same job. So, it may take several months before you land a client.
2) Don’t expect to make a lot of money right away. Most chat operators make between $10-$20 per hour. But, if you’re willing to put in the effort, you can eventually build a thriving career as a chat operator.
3) Learn how to sell yourself. Many chat operators struggle to convince prospective clients that they should hire them. To succeed, you need to develop a strong sales pitch.
4) Create a portfolio of your past work. This helps you stand out among other applicants. And, it shows potential clients that you’ve got experience working with others.
5) Network. Join groups on Facebook and LinkedIn that relate to your field. These groups often host events where you can meet other professionals.
6) Ask friends and family for referrals. People tend to trust those closest to them. So, ask your friends and family members for recommendations.
7) Use social media. Post links to your portfolio and contact information on Twitter, Instagram, and Pinterest. Also, post videos showing off your skills.
8) Get creative. Think outside the box. Do something unusual to stand out from the crowd. For example, offer free consultations. Or, give a discount to first-time buyers.
Conclusion
Chat operators are people who talk to customers via chat software. They usually answer questions, resolve issues and provide customer service. This job requires patience, persistence and an ability to multitask. It’s a fun job that pays well, but it does require a lot of hard work. So if you think you’d enjoy chatting with customers, then becoming a chat support agent might just be the perfect job or side hustle for you!
List of 25 Chat Operator Companies Hiring Right Now
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Sitestaff
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Ginger.io
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Asurion
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The Chat Shop
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PrestoExperts
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Outplex
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FancyHands
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Mod Squad
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Operator Chat
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Zapier
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TeleTech
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Sitestaff Chat
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Smith.ai
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Needle
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Apple
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Site5Text
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Kelly Connect
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Texting Factory
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Alorica online
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Flirtbucks
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Amazon
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Support.com
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GearLaunch
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Chat Recruit
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ICUC